When you advertise with Register Tape Network, a division of ShopperLocal, and you run into problems with ROI, on time delivery or customer service there are several steps you can take.
- The most effective resource that we can tell is to file a complaint with the Better Business Bureau. ShopperLocal seems to pay attention to these complaints and makes a half assed attempt to resolve complaints there.
- Directly complain to the venue. Call or visit the store manager and if they do not point you in the right direction complain directly to the corporate office of the merchant store you are advertising in. This will help verify or deny the ShopperLocal / RTN claim that your ads were properly installed.
- Take it to RipOffReport.com While this venue may not get you much direct satisfaction it will let others know what to avoid and the pitfalls you have experienced.
- Post a review on Yelp if you do that you may find it featured here or many other places.
- Contact us. We will feature your story here and help you get noticed by ShopperLocal / Register Tape Network. They spend a lot of time here reading the content.
We have seen dozens of postings online that show that small businesses have not received ROI, have not seen their ads in stores and feel like they were mislead in the sales presentation.
Personally I have experienced all three complaints from customers. I have also seen where ShopperLocal would not refund struggling small businesses after they realized they made a mistake in signing a year long contract. They do not like to let people out of their contracts the best bet to get out is a BBB complaint.
If you do decide to do business with them do not give them your bank account info. They will insist on that or a credit card. If you give them a credit card you can challenge the charges if they do not install the ads as agreed. The best option is for them to invoice you only. They will do that but you have to let the sales rep know that you know it is possible.
Keep in mind all of their support is overseas, India to be exact. They do not like to let people out of the contracts even when they make mistakes. If you have signed up for this program and want out you will have to raise hell with them but the best recourse is a BBB complaint. They seem to respond to those.
Here are some other reviews of ShopperLocal: